h3lcom Responsible Gaming — Your Safety is Our Priority
h3lcom believes entertainment should be enjoyable and controlled. We provide all the tools and support every player needs to stay protected.
Why is Responsible Gaming Important?
Online casino and betting is a popular form of entertainment for many people in Bangladesh. However, like any form of entertainment, it is very important to stay within limits to enjoy it fully. h3lcom always believes that responsible gaming is a personal commitment and a part of healthy living.
To keep responsible gaming practices in place at h3lcom, we provide every user with a number of effective control tools — such as setting deposit limits, taking breaks from play, and a full self-exclusion option when needed. On this page you can find detailed information about all aspects of responsible gambling.
Remember — gambling or betting should never be a source of income. It is entertainment only. Whenever you feel that gaming is going beyond your control, our 24/7 live chat support team is always ready to help you.
Our Protection Features
21+ Age Limit
h3lcom is for those aged 21 and above only. Age is verified at registration and minors are not permitted to open an account. This policy is strictly enforced.
Deposit Limit
You can set your own daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, so there is no risk of spending beyond your budget.
Time-Out Break
If you want to take a break for a few days, use the time-out feature. Your account can be temporarily deactivated for anywhere from 24 hours to 30 days. Your account is reactivated automatically when the break period ends.
Self-Exclusion
If you feel it is necessary to stop gambling, request a self-exclusion. This feature closes your account for an extended period and no marketing messages are sent until you get back in touch with us.
Gaming History Review
You can view the complete history of your previous bets, deposits, wins and losses. Reviewing your spending regularly makes it easier to make responsible decisions.
24/7 Support Service
If you have any concerns about gambling, our Bengali-language live chat support team is ready to help at any time, day or night. Reach out whenever you are worried about yourself or a family member.
Age Limit Policy
h3lcom strictly follows a 21+ age limit policy. Online gaming in Bangladesh is for adults only. Age is verified at registration and h3lcom reserves the right to review any account that appears suspicious.
If there are underage members in your household, make sure they cannot access your account. Use a password on your device and keep your login details secure. Allowing minors to gamble is a serious social and legal problem.
For those aged 21 and above only — this is h3lcom's firm policy.
Warning Signs of Problem Gambling
If any of the signs below apply to you, it may mean that gambling is having a negative effect on your life. It is important to become aware of this in time.
Repeatedly placing bets to try to recover lost money and being stuck in the mindset of "I will win next time."
Giving gambling more time and priority than family, friends, or work.
Hiding from family or close ones how much money and time you are spending on gambling.
Repeatedly trying to stop gambling but failing and being unable to control yourself.
Placing bets even when struggling financially to cover daily expenses, repay debts, or manage household costs.
Feeling anxious, depressed, or angry when you cannot play or when you lose.
Taking out loans or borrowing money from family or friends for gambling.
If even one of these signs seems to apply to you, please contact h3lcom's live chat or email us at [email protected]. We will help without judgment.
Control Tools in Your Hands
Setting a Deposit Limit
Set a daily, weekly, or monthly deposit limit from your account settings. Minimum deposit is ৳100. Once a limit is reduced it takes effect immediately; a 24-hour cooling-off period applies if you want to increase it.
Session Time Limit
You can set a maximum time limit for each gaming session. When the set time is up, the system will automatically remind you to take a break.
Time-Out Break
Temporarily suspend your account for 1 to 30 days. During the break no deposits, bets, or bonuses can be accepted. Your account is reactivated automatically once the break period ends.
Self-Exclusion (Long-Term)
Option to close your account for 6 months, 1 year, or permanently. No promotional communications are sent during self-exclusion. Contact us via live chat to activate this.
Betting Limit
Set a maximum amount for each bet. This limit protects you from the risk of suddenly placing a large bet and helps keep the pace of play under control.
Reality Check
You will receive automatic pop-up notifications at set time intervals telling you how long you have been playing and how much you have won or lost — helping you make informed decisions.
Tips for Playing Responsibly
Set a budget before you play and stick to it.
Never see gambling as a source of income — it is entertainment.
Avoid playing when you are under stress or feeling depressed.
Do not make immediate decisions after a loss — take a break.
Never gamble with borrowed money or household funds.
Take regular breaks and spend quality time with your family.
Keep a record of how much time and money you spend on gambling each month.
Do not hesitate to use the self-exclusion option if you need to.
Need Help?
If you feel that gambling is becoming a problem for you or your family, please contact us. h3lcom's support team is available in Bengali 24 hours a day, 7 days a week.
Live Chat
24/7 Instant Bengali Support
Email Support
Contact us directly via live chat for self-exclusion or to change your deposit limits — we will assist you with complete confidentiality and without judgment.
Enjoy Safely — Responsible Entertainment at h3lcom
Play, enjoy — but always remember your limits. h3lcom is here for you.