h3lcom Privacy Policy
Your personal information is of the highest importance to us. This policy describes how we collect, use, and protect your information.
Table of Contents
- 1. Introduction and Scope of Policy
- 2. What Information Is Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Sharing Information with Third Parties
- 6. Data Protection Measures
- 7. Cookies and Tracking Technologies
- 8. Data Retention Period
- 9. Your Rights
- 10. Protection of Minors
- 11. Policy Changes
- 12. Contact
h3lcom is a safe and reliable online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") applies to our website https://h3lcom.lat and all services under it. It tells you what information we collect, how we use it, and what steps we take to protect your privacy. By using our platform, you agree to the terms of this Policy.
1 Introduction and Scope of Policy
General Introduction
h3lcom gives the highest priority to the privacy of its users. This Policy applies in the following situations:
- While browsing the h3lcom website;
- During registration and account management on the platform;
- While playing any game, such as slots, cricket betting, or other casino games;
- While carrying out financial transactions (bKash, Nagad, Rocket, or bank transfer);
- While contacting our customer support;
- While participating in promotions or bonus programs.
This Policy has been drawn up in compliance with applicable data protection laws and regulations in Bangladesh. If you disagree with any term of this Policy, please contact us or stop using the platform.
2 What Information Is Collected
Personal Identity Information
During registration and account verification, we may collect the following information:
- Full name;
- Date of birth (for age verification);
- National ID or passport number;
- Email address;
- Mobile number;
- Residential address.
Financial Information
Information required for processing transactions:
- bKash / Nagad / Rocket account number (stored in masked form);
- Bank account details (where applicable);
- Deposit and withdrawal history;
- Transaction reference numbers.
Full payment card numbers or PINs are never stored.
Gaming Activity Information
- Betting history and amounts;
- Duration of game sessions;
- Win and loss records;
- Bonus and promotion usage history;
- VIP level and points information.
Technical and Usage Information
- IP address;
- Device type, operating system, and browser information;
- Login time and location information (at country level);
- Browsing patterns and click data on the website;
- Referral source (where you came from).
3 How Information Is Collected
Sources of Information Collection
h3lcom collects information in the following ways:
4 Purpose of Using Information
Why We Use Your Information
Collected information is used for the following legitimate purposes:
To create accounts, verify logins, manage profiles, and ensure security.
To process deposits and withdrawals and ensure the security of transactions.
To verify age, prevent money laundering (AML), prevent fraud, and comply with applicable laws.
To resolve your issues, handle complaints, and send relevant information.
To recommend games based on your preferences and offer relevant bonuses and promotions.
To analyze usage patterns, improve service quality, and resolve technical issues.
5 Sharing Information with Third Parties
Who Information Is Shared With
h3lcom does not sell or rent your personal information. However, information may be shared with trusted parties in the following limited situations:
All third parties are required to comply with strict confidentiality agreements and are permitted to use information only for specified purposes.
6 Data Protection Measures
Technical Protection
- SSL Encryption: All data transmissions are encrypted using TLS/SSL technology;
- Firewall: Advanced network security measures to prevent unauthorized access;
- Two-Factor Authentication (2FA): An additional layer of security for account logins;
- Data Masking: Sensitive financial information is stored in masked form.
Administrative Protection
- Access Control: Only authorized staff have access to your information;
- Regular Audits: Security measures are regularly reviewed and tested;
- Staff Training: All staff receive regular training on data protection;
- Incident Response Plan: Prompt action in the event of any security breach.
Acknowledging Limitations
We are committed to ensuring the highest level of security, but no method on the internet is 100% secure. Should a security breach occur, we will promptly notify affected users and take the necessary corrective measures. You are also encouraged to stay vigilant about the security of your account — use a strong password and do not share it with anyone.
7 Cookies and Tracking Technologies
Use of Cookies
h3lcom uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device. We use the following types of cookies:
Essential for the basic functioning of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
For remembering your preferences — language, display settings, and other personalized features.
For understanding platform usage — anonymous data such as which pages are viewed most and how long users stay.
Used to detect fraud and unauthorized access. Essential for account security.
You can control or delete cookies from your browser settings, but doing so may affect the proper functioning of some platform features.
8 Data Retention Period
How Long Information Is Kept
We retain your information only for as long as necessary. The retention period is determined based on the following:
After the set retention period, data is securely deleted or anonymised.
9 Your Rights
As a user of the h3lcom platform, you have the following rights over your own personal data:
Right to Access
The right to know what data we hold about you and to request a copy.
Right to Rectification
The right to correct or update any inaccurate or incomplete data.
Right to Erasure
The right to request deletion of your data in certain circumstances (except where legal obligations apply).
Right to Object
The right to object to certain types of data processing.
Right to Data Portability
The right to receive your data in a structured, commonly usable format.
Right to Restrict Processing
The right to request that processing of your data be restricted in certain circumstances.
How to Exercise Your Rights
To exercise any of your rights, please contact us. We will aim to respond within 30 working days. Requests will be processed only after identity verification.
10 Protection of Minors
Prohibited Under 21
h3lcom is for users aged 21 and above only. We do not knowingly collect personal data from minors. Age verification is mandatory during the registration process.
If we are informed that data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you are aware that a minor is using our platform, please notify us at [email protected].
11 Policy Changes
How Changes Will Be Communicated
h3lcom may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page;
- By sending a notice to your registered email for significant changes;
- By displaying a notification when you log in to the platform.
Continued use of the platform after a policy change will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
12 Contact Us
Privacy-Related Contact
If you have any questions, requests, or concerns about this privacy policy, please contact us in the following ways:
Writing "Privacy Request" in the email subject line will help us respond faster. Proof of identity may be required to verify your request.
Play safely, enjoy with peace of mind
SSL encryption and fair play are ensured at h3lcom. Your data is always secure.